--- title: How the City of Burkburnett Modernized Work Order Management with ArcGIS Field Maps Tasks description: Explore how the City of Burkburnett modernized field operations using ArcGIS Field Maps Tasks and Experience Builder for real-time work order management image: https://www.viewprogis.com/hubfs/Burkburnett%20Work%20Orders@1x.webp --- [![ViewPro logo](https://www.viewprogis.com/hs-fs/hubfs/Viewpro/VP%20logo.png?width=150&height=20&name=VP%20logo.png)](https://www.viewprogis.com/) Products Solutions Resources Company [Connect with Us](https://meetings.hubspot.com/suhag-kansara) [Get a Demo](https://www.viewprogis.com/book-a-demo) MuniSync Unified Intelligence System for Government Connecting city data, teams and communities on one map. 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[Get a Demo](https://www.viewprogis.com/book-a-demo) [Blog](https://www.viewprogis.com/blog) /[viewpro](https://www.viewprogis.com/blog/tag/viewpro) # How the City of Burkburnett Modernized Work Order Management with ArcGIS Field Maps Tasks [![ViewPro](https://www.viewprogis.com/hs-fs/hubfs/Untitled%20design%20(2).png?width=80&name=Untitled%20design%20(2).png) ViewPro](https://www.viewprogis.com/blog/author/viewpro-team) Jun 17, 2026 6 min read ![](https://www.viewprogis.com/hs-fs/hubfs/Burkburnett%20Work%20Orders@1x.webp?width=1600&name=Burkburnett%20Work%20Orders@1x.webp) Table of contents Share [mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHow+the+City+of+Burkburnett+Modernized+Work+Order+Management+with+ArcGIS+Field+Maps+Tasks%3C%2Fspan%3E&body=https%3A%2F%2Fwww.viewprogis.com%2Fblog%2Fhow-the-city-of-burkburnett-modernized-work-order-management-with-arcgis-field-maps-tasks](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHow+the+City+of+Burkburnett+Modernized+Work+Order+Management+with+ArcGIS+Field+Maps+Tasks%3C%2Fspan%3E&body=https%3A%2F%2Fwww.viewprogis.com%2Fblog%2Fhow-the-city-of-burkburnett-modernized-work-order-management-with-arcgis-field-maps-tasks) See MuniSync in action A 30-minute walkthrough tailored to your city's workflows. [Book a demo](https://www.viewprogis.com/book-a-demo) In the [previous article](https://www.viewprogis.com/blog/farewell-workforce-hello-field-maps), we explored how ArcGIS Field Maps Tasks is emerging as a modern alternative to traditional workforce management systems as organizations move beyond legacy ArcGIS Workforce deployments. While many agencies are still evaluating how to make this transition, the City of Burkburnett has already implemented a fully task-based work management system using ArcGIS Field Maps and ArcGIS Experience Builder. The goal was to create a modern, connected system that improves coordination between office staff and field crews while providing supervisors with real-time operational visibility. ## Understanding the City’s Needs The City of Burkburnett required a single, centralized platform to manage field operations. The requirements were straightforward: - Office staff needed to assign and track work efficiently - Field crews needed a simple mobile experience to receive and complete tasks - Supervisors needed real-time visibility into ongoing work The underlying priority was clear: reduce operational complexity rather than add to it. ## Building a Flexible Task Foundation At the core of the solution was a task-enabled feature layer in ArcGIS Field Maps, which served as the operational backbone for all work management activities. While Field Maps provides standard task fields out of the box, the City extended the data model to better reflect real-world operations. Additional fields were introduced to support: - Task identification and tracking - Priority and urgency levels - Assignment details - Work categories - Notes and attachments - Location-based context This combination of standard and extended fields created a flexible foundation capable of supporting a wide range of workflows across departments. ## Simplifying Field Work with Task Layouts Task layouts and actions in ArcGIS Field Maps introduce structure into field workflows that would otherwise require manual updates across multiple fields. Without this structure, field users are often required to navigate complex forms and update several attributes during each step of a job, which can slow down work and lead to inconsistent data. To address this, the solution uses task layouts to guide the field experience through a set of predefined actions. Each action is designed to automatically update the required fields in the background, allowing users to focus on completing the work itself rather than managing the data model. The most common actions include: - Start Work - Complete Task - Add Notes - Capture Photo Each action triggers updates such as status changes, timestamps, and attribute tracking automatically. The next section outlines how these layouts are configured in ArcGIS Field Maps ## Configuring Task Layouts in Field Maps Although it may appear complex initially, the setup follows a simple and repeatable process: 1. Open Field Maps Designer 2. Select the map and task-enabled layer 3. Open the Tasks tab 4. Select Add Layout 5. Enter a layout name 6. Assign the task status 7. Save the layout ### Adding Actions to a Layout Once a layout is created, actions are configured to define the user workflow: 1. Open the layout 2. Add actions from the Layout Elements pane 3. Configure action name and icon 4. Define field updates 5. Configure visibility rules if needed 6. Save the action 7. Repeat for additional actions 8. Arrange actions in the desired order 9. Set a Primary Action 10. Save the layout The Primary Action plays a key role in simplifying the user experience by automating common updates such as status changes and timestamp recording. ### Example: In Progress Layout The In Progress layout includes: - Pause (sets status to Paused) - Finish Task (sets status to Completed) - Manual: Notes - Manual: Take Photo This configuration enables field staff to pause, complete, and document work directly within a single interface. You may notice that the layout elements only expose actions that are relevant and complementary to the current task stage. This reduces the chance of incorrect actions and guides users through the intended workflow. In practice, this proved to be one of the most important design decisions in the entire implementation. This approach is repeated across all task statuses, ensuring a consistent and structured experience for field users. ## A Better Field Experience With task layouts in place, ArcGIS Field Maps becomes a complete field operations tool rather than just a mapping application. Field crews can: - Receive assignments - Update task status with a single tap - Capture photos and notes in the field - Operate entirely within one mobile application By reducing manual updates and eliminating the need to switch between tools, the system improves both speed and data consistency in field operations. ## A Centralized Dispatcher Experience To support office operations, the City created a custom dispatcher application using ArcGIS Experience Builder. Rather than creating separate applications for each department, a single unified dispatcher interface was developed. This reduced administrative overhead and provided a consistent operational experience across the organization. ### Role-Based Access Control Access is managed through ArcGIS groups and roles: - Dispatchers are assigned to department-specific groups - Access to data is controlled through permissions - Arcade expressions dynamically filter content based on user context This ensures users only interact with work relevant to their responsibilities while maintaining a shared system architecture. ## What Dispatchers Can Do Now The Experience Builder application provides a complete operational view of field activity, including: - Creating and assigning work orders - Viewing tasks on an interactive map - Tracking real-time field updates - Monitoring workload distribution - Identifying high-priority work Dispatchers use the Experience Builder interface to create and assign work directly from the map or a centralized work list. A dispatcher can select a feature on the map, open a task form, and assign it to a crew in a single step. Once submitted, the task is immediately visible in ArcGIS Field Maps for field staff.  Supervisors also benefit from dashboards that provide visibility into active work, completed tasks, and resource utilization. ## What We Learned Along the Way Since this was one of our first ArcGIS Field Maps Tasks implementations, a few key lessons stood out during the project.  - Start with real workflows: Understanding how work is actually performed is more important than the technology itself. - Keep field workflows simple: The most effective workflows minimize user interaction and maximize automation. - Centralize where it makes sense: A single dispatcher interface reduces complexity and improves consistency. - Let GIS drive operations: Spatial context improves decision-making for dispatchers, supervisors, and field crews while reducing manual intervention.   ## Results and Impact The City of Burkburnett now operates a centralized, GIS-powered work management system that connects office staff and field crews in real time. | **Before** | **After** | | --- | --- | | Manual status updates | One-tap task actions | | Paper based and disconnected workflows | Single mobile experience | | Limited operational visibility | Real-time tracking | | Managed independently by each department | Centralized dispatcher experience |   Key outcomes include: - Faster assignment and completion of work - Improved communication between teams - Better operational visibility for supervisors - Increased transparency through public-facing maps that keep residents informed about ongoing work - A scalable framework for future growth The City of Burkburnett's implementation demonstrates how ArcGIS Field Maps Tasks can be used to build a modern work management system that is both flexible and scalable. By focusing on streamlined workflows, automated actions, and centralized operations, the City created a foundation that can continue to evolve as operational needs change. [viewpro](https://www.viewprogis.com/blog/tag/viewpro)[fieldmaps](https://www.viewprogis.com/blog/tag/fieldmaps)[workforce](https://www.viewprogis.com/blog/tag/workforce) ![ViewPro](https://www.viewprogis.com/hs-fs/hubfs/Untitled%20design%20(2).png?width=144&name=Untitled%20design%20(2).png) About the author [ViewPro](https://www.viewprogis.com/blog/author/viewpro-team) Ready to put your city's data on one map? [Book a demo →](https://www.viewprogis.com/book-a-demo) ## Related posts [View all posts →](https://www.viewprogis.com/blog) [![](https://www.viewprogis.com/hs-fs/hubfs/Screenshot%202026-11-03%20at%209.53.26%20PM.png?width=720&name=Screenshot%202026-11-03%20at%209.53.26%20PM.png)](https://www.viewprogis.com/blog/farewell-workforce-hello-field-maps) [viewpro](https://www.viewprogis.com/blog/tag/viewpro) ### [Farewell WorkForce, Hello Field Maps!](https://www.viewprogis.com/blog/farewell-workforce-hello-field-maps) [Read more →](https://www.viewprogis.com/blog/farewell-workforce-hello-field-maps)7 min read [![](https://www.viewprogis.com/hs-fs/hubfs/Kings%20Mountain%20Zoning%20Enforcement@1x.webp?width=720&name=Kings%20Mountain%20Zoning%20Enforcement@1x.webp)](https://www.viewprogis.com/blog/how-the-city-of-kings-mountain-modernized-zoning-code-enforcement) [viewpro](https://www.viewprogis.com/blog/tag/viewpro) ### [How Kings Mountain Maximized their Esri ROI to Revolutionize Zoning Enforcement Tool](https://www.viewprogis.com/blog/how-the-city-of-kings-mountain-modernized-zoning-code-enforcement) [Read more →](https://www.viewprogis.com/blog/how-the-city-of-kings-mountain-modernized-zoning-code-enforcement)7 min read ## See what MuniSync can do for your city We'll walk through your goals, your current GIS setup, and how ViewPro can connect your data, teams and community on one map. 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